Terms & Conditions

Last updated: 28 September 2026

1. Who we are

Training Pal is run by Alan Harris, trading as Ascend Personal Training. You can contact me at ascendpt@trainingpal.net. In these terms, “I”, “me” and “we” mean Training Pal, and “you” means the person buying or using the service.

2. The service

Training Pal is an online coaching programme delivered through the Everfit app. Depending on your plan, it includes a session-by-session training plan, workout and weight tracking, onboarding guides and a resource library, direct messaging with me for your first 4 weeks, and 20-minute 1-to-1 consultations.

You need a smartphone, the free Everfit app and access to a gym to use the plan. Your use of the Everfit app is also covered by Everfit’s own terms.

3. Who can join

You must be 18 or over to buy Training Pal.

4. Your health and safety

• Training Pal is general fitness coaching. It is not medical advice, diagnosis or treatment.
• If you have a medical condition, injury, are pregnant, or are unsure whether exercise is safe for you, speak to your GP before starting.
• You will be asked to complete a health questionnaire when you join. Please answer it honestly and tell me if anything changes.
• Stop exercising and seek medical help if you feel pain, dizziness, chest discomfort or shortness of breath.
• You are responsible for training safely, using equipment correctly and following your gym’s rules.

5. Plans and prices

• 3-Month Coached Start – £129. One payment covering 3 months of the plan and three 20-minute 1-to-1 consultations. It does not renew automatically. If you want to carry on after 3 months, you can choose to join the Monthly plan.
• Monthly – £29.99 a month. Taken every month until you cancel. 1-to-1 consultations are not included.
• Extra 1-to-1 consultations – £20 each.
• Custom plan – £99. A plan written around your goals, available as an optional extra.
• All prices are in pounds sterling. I am not VAT registered, so no VAT is charged.

Payments are taken by card through Everfit and processed securely by Stripe. I never see or store your full card details.

6. Automatic renewals and cancelling

• The Monthly plan renews automatically each month on the same date until you cancel. The 3-Month Coached Start is a one-off payment and does not renew.
• You can cancel any time by logging in at client.everfit.io, or by emailing me. Cancel before your next payment date and you will not be charged again.
• When you cancel, you keep access until the end of the period you have already paid for. Part-months are not refunded.
• If I change the price of your subscription, I will give you at least 30 days’ notice, and you can cancel before the new price applies.

7. Your 14-day right to cancel

You have the legal right to cancel within 14 days of buying. When you buy, you agree that your plan starts straight away. If you cancel within 14 days, I will refund you, minus a fair amount for what you have already received, such as completed 1-to-1 consultations or a custom plan I have already written. Refunds are made to your original payment method within 14 days.

8. 1-to-1 consultations

• Consultations are 20 minutes, held by Zoom video call, and booked through the link I send you.
• Please give at least 24 hours’ notice to rearrange. A missed consultation without notice counts as used.
• Consultations included in the 3-Month Coached Start should be used within that 3 months.

9. Messaging

For your first 4 weeks you can message me in the app, and I aim to reply within 24 hours. Messaging is for questions about your training, not emergencies. If you are unwell or injured, contact your GP, NHS 111 or, in an emergency, 999.

10. Results

Everyone’s body and circumstances are different, and results depend on things like consistency, sleep, food and health. I cannot guarantee specific results.

11. Your use of the content

The plans, guides, videos and other materials are for your own personal use. Please don’t copy, share, resell or publish them.

12. Ending your access

I may pause or end your access if you break these terms, don’t pay, or behave abusively. If I end the service for another reason, I will refund any period you have paid for but not received.

13. Liability

Nothing in these terms limits my liability for death or personal injury caused by my negligence, for fraud, or for anything else that cannot be limited by law. Otherwise, I am not responsible for losses that were not reasonably foreseeable, or for injury caused by not following the plan, exercising unsafely, or not disclosing health information. My total liability to you is limited to the amount you have paid me in the previous 12 months.

14. Your legal rights

These terms do not affect your statutory rights as a consumer.

15. Changes to these terms

I may update these terms from time to time. If a change affects you significantly, I will let you know by email before it applies.

16. Law

These terms are governed by the law of England and Wales. You can bring any legal claim in the courts of the part of the UK where you live.

17. Questions or complaints

If something isn’t right, email me at ascendpt@trainingpal.net and I will do my best to sort it out quickly.